![]() ![]() ![]() On the Driver tab, review the information in the Driver Version field.If you see an Intel adapter, right-click the adapter, and then select Properties. If you have an Intel graphics adapter, the driver will appear in the list. In Control Panel, select Hardware and Sound > Device Manager.Identify whether your computer has one of the affected Intel graphics drivers. The following Intel graphics driver versions cause this problem. For systems that use an Intel graphics adapter, some versions of the Intel graphics driver have a heap corruption bug that causes Office applications to stop responding. This causes Office applications to load and use graphics driver code. ![]() To do this, Office uses the graphics adapter that is installed on the computer. ![]() Starting in Microsoft Office 2013, the Office suite of applications takes advantage of hardware acceleration if the option is available. Office applications stop responding in some common usage scenarios. For more information about this change, read this blog post. Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. ![]()
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